Company changed the terms and conditions of my service AFTER I purchased it.

This is a discussion on Company changed the terms and conditions of my service AFTER I purchased it. within the Consumer Law Questions forums, part of the Legal Questions & Answers Forum category; In October 2011 I purchased a coupon from schwaggle.active.com. Last week I tried to redeem it, but noticed that terms had changed. I emailed them about it, and they replied ...

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  1. #1
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    Company changed the terms and conditions of my service AFTER I purchased it.

    In October 2011 I purchased a coupon from schwaggle.active.com. Last week I tried to redeem it, but noticed that terms had changed. I emailed them about it, and they replied saying that they would honor 1 portion of the deal.

    At this point I just want my money back. I've emailed them again twice asking them to call me directly. I've called their 1-800 number several times and have gotten voice mail every time. I have left 1 voice message asking them to call me.

    I have not yet heard from them. What can I do now? I don't want to redeem the voucher any longer since the terms are no longer the same. They changed the terms after I purchased it, without my consent, and without any notice.


  2. #2
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    How did you pay for the voucher? If you paid by a credit card, you can call your credit card company and issue them a charge back. Otherwise, the only way I see you being able to obtain a refund without them responding is through court. If the amount in question was under $5,000 (depending on the state), then you can likely sue in small claims court.
    I am not a lawyer, this is not legal advice.


 

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