Alienware

This is a discussion on Alienware within the Consumer Law Questions forums, part of the Legal Questions & Answers Forum category; Ok so i bought an alienware laptop off my friend and I transferred ownership to my name. so it has stopped working so I contacted support and they had be ...

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  1. #1
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    Alienware

    Ok so i bought an alienware laptop off my friend and I transferred ownership to my name. so it has stopped working so I contacted support and they had be run a few test that involved me taking the battery out and unscrewing so stuff ok when nothing worked I started putting it back together and stabbed myself in the hand and bled all over my laptop. Support told me I can no longer send it in and asked me to send them pictures of the laptop and blood on it.(that is totally weird to me) but I still did after I went to hospital (ER) because I had a hole in my palm and needed it mended . I have sent them everything they have asked for and more. Support told me they would contact me in 24 hours it has been 48 and Iím getting really upset about this I have 245 days left on my 400 dollar warranty. And no I want to sue them for making me injury myself and treating me like Iím some kind of scam artist. I want to know what my legal options are. Thank you sincerely Manteo Soto


  2. #2
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    You cannot sue them because you injured yourself but you may have a cause of action because they are not responding (you should give them more time) and would be in breach of the warranty. Your best course would be to file a complaint in small claims court if they continue to ignore you.
    Legal Disclaimer: Answers to questions on this forum are for informational and educational purposes only and do not constitute Legal Advice. No attorney-client relationship is established through this forum.

  3. #3
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    What warranty type did you purchase? My son has the all inclusive spill on it, drop it etc warranty. There are other levels that do not include liquid spills such as blood.